Customer Care Coordinator/ Retention Specialist

ARS•Miami, FL

8d•$25

About The Position

American Residential Services (ARS) is the nation’s largest provider of residential HVAC, Plumbing, and Electrical services , employing over 7,000 professionals nationwide. With over 45 years of success, we take pride in delivering top-tier solutions to our customers while offering unlimited career growth and earning potential to our employees.

Requirements

2-3 years of customer service or call center experience
Complaint resolution experience is REQUIRED
2-3 years of experience in quality control, inside sales, retention specialist or a similar customer-focused role
Exceptional communication skills and attention to detail
Strong computer and documentation skills
A proactive mindset, dependable attitude, and commitment to quality outcomes
Pre-employment drug screen and nationwide background check required.

Responsibilities

Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers
Investigate service quality issues including pricing, damages, and technician performance
Document and track all customer complaints and QA trends in a timely and detailed manner
Coordinate resolutions by working closely with local service center teams and leadership
Review and respond to customer satisfaction surveys, especially negative feedback
Deliver quality insights and provide quarterly complaint analysis by branch and region
Ensure service consistency and continuous improvement in the customer experience