Customer Care Coordinator - Dispatch - Full Time 3rd Shift
About The Position
Customer Care Coordinator - Dispatch We are all equally human. Join us. At Hope Network , over 2,800 compassionate professionals serve individuals across 125+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives. â¶ï¸ Watch how we create comebacks. Why Join Our Team? We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being: Medical, Vision, & Dental Care 403(b) Retirement Plan Paid Time Off Educational Reimbursement Career-Pathing Paid Training Employee Referral Bonus With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.
Requirements
- Minimum Education required: High school diploma or GED.
- Minimum 6 months prior work experience in a customer service position.
- Valid driver’s license and acceptable driving record in accordance with Hope Network’s policies.
- Must have, or obtain within 3 months of hire, a chauffeurs license.
- Ability to use a variety of office equipment – including a multi-line phone system, copiers, fax machines, two-way radios, tablets, etc.
Nice To Haves
- Prior work experience in transportation services, as either a chauffeur or dispatcher working with senior citizens and/or disabled individuals preferred
Responsibilities
- Act as a liaison between drivers and those that are scheduling rides.
- Keep record of driver attendance, tardies on the log central sheet.
- Provide resources to chauffeurs to fulfill their job requirements, including keys, vehicle, manifest, forms, instructions, etc.
- Create assigned route schedules with the goal of making 100% on time transport of passengers.
- Communicate via two-way radio or cell phone (Tablet) any cancelations or changes to the drivers while they are on the road.
- Answer and direct phone calls to appropriate staff or complete task requested of caller.
- Assist drivers with emergencies by determining the best way to address the emergency, sending additional staff, fire, police, emergency unit, verbal support and guidance.
- Ensuring communication with appropriate person(s) as soon as possible.
Benefits
- Medical, Vision, & Dental Care
- 403(b) Retirement Plan
- Paid Time Off
- Educational Reimbursement
- Career-Pathing
- Paid Training
- Employee Referral Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
