Customer Care Associate
Research Marketing and Innovations•Richmond, VA
2d•$20 - $22•Onsite
About The Position
We are looking for a motivated Customer Care Associate to join our fast-paced, collaborative team supporting our existing customers.
Requirements
- Strong verbal and written communication skills
- Excellent interpersonal skills and a customer-first mindset
- High attention to detail and personal accountability
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Reliable transportation and punctual attendance
Nice To Haves
- Experience in customer service is a plus-but we're happy to train the right person
Responsibilities
- Input customer orders with accuracy into our CRM (SAP) system
- Track and manage order progress through to completion
- Respond to inquiries about orders, products, returns, and shipping via phone and email
- Ensure efficient and accurate workflow throughout the order process
- Develop strong customer relationships through proactive, solutions-oriented communication
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- 120 Hours Paid Time Off + Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
