Customer Care Associate

The Strickland Group•Des Moines, IA

21h•Remote

About The Position

Join Our Team as a Customer Care Associate – Deliver Exceptional Support & Make an Impact! Are you passionate about helping others, solving problems, and creating outstanding customer experiences? We’re looking for a Customer Care Associate to join our growing team! In this role, you’ll be the first point of contact for our customers, ensuring they receive the support and guidance they need while fostering strong relationships. Why You’ll Love This Role: 💼 Comprehensive Training – Whether you have experience or are new to customer service, we provide the tools and support to help you succeed. ⏰ Flexible Work Schedule – Full-time or part-time opportunities with remote flexibility. 📈 Career Growth – Clear advancement paths into customer success, account management, or leadership roles. 💰 Competitive Compensation – Base pay plus performance-based incentives and bonuses.

Requirements

Excellent communication and interpersonal skills
Strong problem-solving and multitasking abilities
Empathetic and customer-focused mindset
Ability to work in a fast-paced environment with a positive attitude

Nice To Haves

Previous customer service experience is a plus (but not required)

Responsibilities

Provide friendly and efficient support to customers via phone, email, and chat.
Assist customers with inquiries, troubleshooting, and product or service-related questions.
Ensure a positive customer experience by resolving issues promptly and professionally.
Track customer interactions and feedback to improve service quality.
Collaborate with internal teams to address customer needs and enhance overall satisfaction.