2025 - Onsite Customer Care Associate - $14-$15/hour

MarketSource•San Antonio, TX

44d•$13 - $15•Onsite

About The Position

Salelytics is hiring! We have a variety of shifts open working 40 hours a week, Monday-Sunday availability and the ability to earn up to $14.00-$15.00/hr. and possible bonus incentives. You will be working with many of the companies that you have grown to trust over the years, and helping them with their businesses! Responsible for connecting with existing and potential customers while working on projects requiring strong customer service skills; agents are responsible for processing various incoming and outgoing phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations.

Requirements

Must be 18 or older and have a High School education or GED required
Additional education may be required based on individual projects and/or locations
Candidates need to meet the experience requirements for specific program
Responsible for properly using, maintaining, and returning upon request any company equipment and assets issued by Salelytics
This position requires you to be on camera for training and for meetings thereafter throughout tenure with Salelytics
Candidate's must reside within 50 miles of the following location: 5000, Interstate 10 West, 11330 Frontage Rd, San Antonio, TX 78249

Responsibilities

Customer Care and Technical Job Functions – Connect with customers and potential customers in order to help resolve and find solutions to customer issues of a general and/or technical nature, while ensuring adherence to corporate and department policies and procedures
Exercise exceptional communication skills in an effort to optimize each contact with an existing or potential customer
Process incoming and outgoing focused phone calls to collect information, investigate issues, or diagnose and troubleshoot problems
Research and resolve issues, within the scope of responsibility
Obtain, enter, and verify customer information in designated systems
Document customer notes with clear, concise explanations in a timely, and accurate manner, navigating systems while on the phone and documenting as much of the conversation in real-time as possible
Maintain established quality, calls/interactions per hour, and response time metrics, while supporting overall goals and objectives
Maintain excellent product knowledge, stay informed with training updates and email updates
Follow proper escalation pathways determined by each program and situations
Escalate to Manager, any situation as documented in procedure or is outside of the associates control that could adversely impact the Company or Salelytics
Ability to handle customer support inquiries and customer support complaints
Ability to manage multiple channels of communication, including inbound and outbound phone, email, chat and paper
Ability to move between varying types of inquiries within the same shift
Customer Retention/Generation/Qualification - As required, perform calls to businesses and/or consumers in order to further qualify prospects, generate leads or retain customers for assigned client and program, ensuring adherence to established policies and procedures
Optimize each contact by outlining opportunities and benefits of pursuing relationship with assigned client
Document interactions based on client specifications in an accurate and timely manner
Maintain established calls per hour and response time metrics, while supporting Company goals and objectives
General Associate Job Responsibilities - Exercise exceptional customer service skills in an effort to optimize each contact with the customer
Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner
Maintain required documentation in an accurate and timely manner using established systems
Maintain strict confidentiality of information provided by customer or data accessed within assigned systems
Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided
Related Duties as Assigned