Customer Care Associate (onsite)

Allstate Floral Inc. • Cerritos, CA

17h • $19 - $20 • Onsite

About The Position

The Customer Care Associate (CCA) at Allstate Floral has a passion for taking care of customers. The Customer Care team processes a large volume of orders placed over email, fax, phone, and in person, researches and solves customer problems, processes returns, and works on custom/special orders. The CCA loves to work within a team to exceed customer expectations. This person is motivated by and able to thrive in a fast-paced, start-up, environment with little structure and requiring a lot of initiative.

Requirements

• Strong communications skills.
• Extremely detail and task oriented.
• Technical proficiency in MS Office, especially Excel and Outlook.
• Strong sense of initiative, with a penchant towards solving problems.
• A quick learner who is comfortable with change and learning new systems/processes.
• A strong sense of team and a desire help build a dynamic, unique organization.
• High School Diploma required; college education preferred
• Bilingual Spanish
• Wholesale and trade show experience
• 1+ years in an office customer service environment; 3+ experience preferred

Nice To Haves

• Associate’s degree.
• 3+ years in an office customer service environment
• Bilingual in Chinese, Tagalog, or Vietnamese

Responsibilities

• Research and resolve customer inquiries.
• Interact with customers to provide information in response to inquiries, concerns, and requests about products and services, including following through to completion on product returns and claims. A reply with solution is expected for most customer requests within two business days to customers, sales reps and internal departments.
• Work with sales representatives, accounting, and the shipping department to process customer requests and concerns. Confirm orders, obtain payment information, and documents.
• Respond to customer questions efficiently and effectively through the use of active listening, personalization techniques and focusing on adding value.
• Build formal and informal relationships with customers and internal team members to drive customer loyalty and retention. Manage assigned accounts and review their performance.
• Provide supervisor/manager with timely updates on order processing, shipping, and back orders.
• May be asked to back up the front desk receptionist for a limited time, including greeting visitors, triaging phone calls, and other administrative tasks.
• Participate in tradeshows and showroom set-ups. Engage and work with customers face-to-face.
• Operate as a team player. Work together to drive solutions for the long-term success of Allstate Floral and its customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED