Customer Care Specialist - Onsite (Columbus,GA)

Aflac, Incorporated•Columbus, GA

9d•Onsite

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is an onsite role. This means you will be required to work at the PSA Campus in Columbus, Ga during your set working schedule. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations What does it take to be successful in this role? Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products Skill in managing one’s own time and actively looking for ways to help people Skilled in verbal and written communication in order to convey information and ideas so others will understand Problem solving skills Experience using Microsoft Office suite software

Requirements

High School Diploma or Equivalent
1 year of work experience
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures
Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
Skill in managing one’s own time and actively looking for ways to help people
Skilled in verbal and written communication in order to convey information and ideas so others will understand
Problem solving skills
Experience using Microsoft Office suite software

Responsibilities

Under general supervision, attends and actively participates in all scheduled Foundation training courses; and completes all assigned classroom activities, exercises, discussions, and exams
Receives monitored inbound calls, email, or chats regarding Aflac products and services and navigates through Aflac computer systems and sub-systems as a part of on-the-job training and call coaching sessions; answers inquiries, resolves problems and promotes good customer relations by providing premier customer service with a professional and friendly demeanor
Provides thorough and accurate responses to policy-holder requests and inquiries using knowledge and skills acquired through Customer Service training; navigates Aflac’s computerized systems for tracking, information gathering, researching, and trouble shooting
Maintains a position of trust and responsibility by keeping all policyholders and other customer businesses confidential; follows Aflac’s Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times
Performs other related duties as required

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave