Customer Care Associate I

Sunbit • Las Vegas, NV

17h • $17 • Onsite

About The Position

The team at Sunbit is looking for a self-motivated and ambitious Customer Care Associate for our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment

Requirements

• Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)
• Strong typing and computer skills
• Ability to multitask
• High level of attention to detail
• Ability to handle high call volumes

Nice To Haves

• Collections experience a plus

Responsibilities

• Answer inbound calls and assist new and existing customers with their account(s)
• Troubleshoot issues with our customer and provide appropriate options for resolution
• Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly
• Follow scripts to handle a variety of situations
• Follow up with customers and retail partners as needed
• Manage escalated calls with courtesy and professionalism
• Other duties as assigned

Benefits

• Mission driven, empowered, and collaborative culture
• Competitive pay and stock options
• Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
• 12 days of PTO your first year with increases thereafter + Holiday Pay
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend
• Team-based strategic planning and ownership of deliverables

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed