Customer Care Representative I

Cabinetworks Group • Waconia, MN

9d

About The Position

Provide customers and consumers with the highest level of service relative to order inquiries, product/technical support, promotional information, and issue resolution. Determine root causes to issues and develop resolution action plans based on findings. Work in concert with field sales & service to drive positive customer experiences. PRINCIPAL FUNCTIONAL RESPONSIBILITIES: Provide customers, consumers, and sales employees requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement. Resolve product and service issues and relay information back to the appropriate department. Place outbound, follow-up phone calls to consumers to ensure product delivery and overall customer satisfaction. Answer inbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues. Enter orders into system with high level of accuracy and volume. Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers. Participate in continuous training on policy, product, and processes. ESSENTIAL QUALIFICATIONS AND SKILLS: High School diploma or GED. 1-3 years customer service experience. Proficient computer skills required including Microsoft Office Suite. Demonstrated ability to type 45-50 WPM. Excellent organizational skills, including ability to multi-task and prioritize workload. Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail. Excellent verbal and written communication skills with the ability to interact with external customers. Demonstrated successful capability to resolve conflict over sensitive or complex issues. Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management.

Requirements

• High School diploma or GED.
• 1-3 years customer service experience.
• Proficient computer skills required including Microsoft Office Suite.
• Demonstrated ability to type 45-50 WPM.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
• Excellent verbal and written communication skills with the ability to interact with external customers.
• Demonstrated successful capability to resolve conflict over sensitive or complex issues.
• Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management.

Responsibilities

• Provide customers, consumers, and sales employees requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement.
• Resolve product and service issues and relay information back to the appropriate department.
• Place outbound, follow-up phone calls to consumers to ensure product delivery and overall customer satisfaction.
• Answer inbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues.
• Enter orders into system with high level of accuracy and volume.
• Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers.
• Participate in continuous training on policy, product, and processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees