Customer Care Agent I

ITR Concession Co LLC • Elkhart, IN

5d • $18 - $19 • Onsite

About The Position

Incumbent provides efficient, professional and friendly customer support to patrons through multiple channels of communication.

Requirements

• Knowledge of English grammar, spelling, and punctuation
• Proficient in Microsoft Office and virtual messaging platforms (Teams/Zoom, etc.)
• Ability to multi-task in a high paced environment
• Strong interpersonal skills with the ability to communicate effectively with internal and external customers
• Ability to maintain personal composure and tactfully handle difficult situations in a professional manner

Nice To Haves

• Level 1: 1-2 years of relevant work experience
• Level 2: 3-4 years of relevant work experience
• Level 3: 5+ years of relevant work experience

Responsibilities

• Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC’s safety culture, attends all safety training, and completes all compliance trainings as required by ITRCC.
• Upholds ITRCC’s core values: Community, Actions, Reliability, Excellence and Safety (CARES).
• Interaction handling and account management within the CRM. (calls and emails)
• Administrative tasks such as mailing items out to patrons and receiving mail from patrons.
• Handle all refunds/dispute investigations.
• Assists with front desk, mail and lost and found.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees