Customer Care Agent

Columbia Bank • Liberty Lake, WA

1d • $20 - $22 • Onsite

About The Position

About the Role: In this role you will deliver outstanding service to customers contacting Columbia via phone, digital, or contact channels. You will assist customer with reporting fraud, filing disputes, resolving issues, providing information, and looking for opportunities to strengthen the customer relationship through suggesting Columbia products and services. Respond to inbound calls regarding fraud and electronic disputes, complete fraud incident reports, dispute forms, clear fraud alerts on cards, and other more complex card issues. Ensure all accounts are noted and protected against additional fraud, restricting accounts, Online Banking, and cards when needed. Complete debit card limit increases over the phone, using DocuSign per department policy to ensure the protection and security of the account. Resolve customer problems such as debit card issues, account overdrafts, online/mobile banking issues, and service charge questions. Perform a variety of transactions and maintenance on the customer's behalf such as funds transfers, stop payments, debit card increases, address changes and check orders. Suggest appropriate products and services to existing customers and cross-sells other bank services such as Visa Credit Cards. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Provide customer support for online banking including password/security question resets, bill pay questions, user login requests, funds transfers, browser issues and download questions. About You: High School Diploma, GED, Vocational Training, or equivalent. 1-3 years of bank customer service experience, and ability to sell banking products and services. Excellent customer service skills and ability to work effectively with the public. Computer skills including MS Office and banking software. Ability to multi-task and work with over 25 software applications. Ability to troubleshoot mobile devices, browsers, and other technology relates to online banking. The pay range for this role is $20.00 to $22.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process. Primary Location: Ability to work fully onsite at posted location(s). 24021 E MISSION AVE STE 200 Liberty Lake WA 99019-9529

Requirements

• High School Diploma, GED, Vocational Training, or equivalent
• 1-3 years of bank customer service experience
• Ability to sell banking products and services
• Excellent customer service skills and ability to work effectively with the public
• Computer skills including MS Office and banking software
• Ability to multi-task and work with over 25 software applications
• Ability to troubleshoot mobile devices, browsers, and other technology relates to online banking

Responsibilities

• Assist customer with reporting fraud, filing disputes, resolving issues, providing information
• Strengthen the customer relationship through suggesting Columbia products and services
• Respond to inbound calls regarding fraud and electronic disputes
• Complete fraud incident reports, dispute forms, clear fraud alerts on cards, and other more complex card issues
• Ensure all accounts are noted and protected against additional fraud, restricting accounts, Online Banking, and cards when needed
• Complete debit card limit increases over the phone, using DocuSign per department policy to ensure the protection and security of the account
• Resolve customer problems such as debit card issues, account overdrafts, online/mobile banking issues, and service charge questions
• Perform a variety of transactions and maintenance on the customer's behalf such as funds transfers, stop payments, debit card increases, address changes and check orders
• Suggest appropriate products and services to existing customers and cross-sells other bank services such as Visa Credit Cards
• Coach, mentor, or train others and teach coursework as subject matter expert
• Provide customer support for online banking including password/security question resets, bill pay questions, user login requests, funds transfers, browser issues and download questions

Benefits

• We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
• We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.
• Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED