Customer Care Agent

Marvin • Warroad, MN

19h • $23 - $29

About The Position

Are you energized by solving problems, building trust and relationships with customers? As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation - all while delivering a seamless and empathetic experience. This role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day. This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.

Requirements

• 2+ years in a customer-facing role, ideally in technical support or product service.
• Experience using CRM systems like Salesforce to manage customer interactions.
• An associate or bachelor’s degree in Business Administration, Communications, or a related field - or equivalent experience.
• A track record of resolving customer issues efficiently while maintaining strong relationships.

Nice To Haves

• Familiarity with building materials, construction, or manufacturing industries.
• Ability to learn Marvin’s systems and apply product knowledge to customer solutions.
• Strong organizational and project management skills.
• Comfort mentoring others and sharing expertise across teams.

Responsibilities

• Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
• Educate dealer partners on Marvin’s Order Management software, products and warranty processes through virtual or in-person training.
• Own customer interactions from start to resolution, offering solutions that align with Marvin’s policies and service standards.
• Support onboarding for new dealers and partners, facilitating account setup and initial training.

Benefits

• health insurance
• paid holidays
• paid parental leave
• a 401(k) retirement savings match
• $300 annual wellbeing account
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees