Customer Care Associate (Bilingual Spanish)
About The Position
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in? Here’s what we’re up to: https://bit.ly/4fyXonB You’re the reason our customers stay loyal when things don’t go to plan. As a Customer Care Associate at Choco, your mission is to make every interaction feel easy, thoughtful, and human — even when the issue is complex. You’re not just responding to messages; you’re solving real-world problems for food suppliers who rely on us to keep their operations running. Whether it’s a bug, a missed order, or a new partner onboarding, you bring clarity, calm, and confidence — turning pressure into partnership. This role is at the front line of our product and brand. You don’t just help people use Choco — you show them what it feels like to be understood.
Requirements
- 1+ years in customer-facing roles in high-speed, tech-enabled environments
- Fluent in Spanish is required
- Excellent communicator — clear, warm, and structured under pressure
- Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems)
- Curious and tech-adaptable — you embrace change and pick up tools quickly
- Empathetic and solution-focused — you care deeply about customer outcomes and team impact
Responsibilities
- Be a trusted point of contact for our US customers via chat, email, and WhatsApp
- Collaborate with external agents — coaching and supporting quality in your market
- Troubleshoot with confidence and escalate clearly when needed
- Spot patterns in recurring issues and share ideas to fix them at the root
- Help us adopt new tools and workflows — especially automation and AI
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
