Customer Care Associate (Bilingual Spanish)
About The Position
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in? Here’s what we’re up to: https://bit.ly/4fyXonB As a Customer Care Associate at Choco, you’re the expert guide who helps food suppliers get the most out of our AI platform. Your mission is to help suppliers navigate issues quickly and confidently so they get uninterrupted value from our technology. Whether you’re troubleshooting a technical issue, investigating a missed order, or walking a new partner through onboarding, you bring calm, clarity, and confidence to every interaction.
Requirements
- 1+ years of customer support experience
- Fluent in Spanish is required
- Excellent communicator who remains clear, warm, and structured even in high-pressure situations.
- Confident managing multiple stakeholders and skilled at using tools such as Intercom, Salesforce, and internal systems.
- Curious and highly adaptable, with a strong ability to learn new technologies and adjust quickly to evolving needs.
- Deeply empathetic and consistently focused on solutions, always prioritizing positive customer outcomes and strong team collaboration.
Nice To Haves
- Bachelor Degree preferred
Responsibilities
- Serve as the trusted point of contact for US customers, troubleshooting bugs and resolving technical issues on our AI platform via chat, email, and WhatsApp.
- Diagnose and investigate platform errors, ensuring customers receive clear explanations, accurate resolutions, and a smooth experience.
- Guide customers through technical workflows, helping them understand and effectively use our AI tools during onboarding and day-to-day operations.
- Collaborate with product and engineering teams by documenting bugs, reporting trends, and providing insights that improve platform reliability.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
