Customer Care / Appointment Coordinator

McConnell Automotive•Mobile, AL

About The Position

We are looking for a friendly, organized, and motivated Service Department Customer Care / Appointment Coordinator to join our dealership’s automotive service team. This role is the first point of contact for many of our customers, and your primary goal will be to schedule service appointments and help deliver an excellent customer experience. If you’re great on the phone, comfortable texting and emailing, and enjoy staying busy in a fast-paced environment, we’d love to meet you.

Requirements

Strong communication skills (phone, text, email, and in-person)
Professional and friendly customer service approach
Highly organized with strong attention to detail
Self-motivated and comfortable making outbound calls consistently
Able to multitask and stay calm in a busy service environment
Basic computer skills and ability to learn dealership software
Fluid with computer systems, typing, email communication, etc
Comfortable with sms messaging, uploading pictures and videos using smartphone
Ability to communicate customers' interests needs and requests to management and company personnel
Professional personal appearance

Nice To Haves

Experience with Microsoft Office suite

Responsibilities

Answer incoming calls and assist customers with service needs
Make outbound calls to customers for follow-up and scheduling
Send and respond to customer text messages and emails professionally
Greet customers in person when they arrive at the service department
Schedule service appointments quickly and accurately
Work daily call lists for outreach, including: Special order parts appointment scheduling Recall notifications Previously declined service follow-ups Customer satisfaction follow-up calls
Maintain organized notes and communication in dealership systems
Support service advisors and help keep the department running smoothly