Customer Care and Call center representative

Lindsay Volvo Cars of Alexandria•Alexandria, VA

10d

About The Position

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Really Like To Hear From You!

Requirements

Previous experience with phones or customer service is preferred
First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager
Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced.
Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
Afternoon availability is required

Responsibilities

Answer incoming phone calls and Make outbound calls
Scheduled appointments, Coordinate loaners and valet appointments
Greet, assist, and check-out service customers
Contact Customers via email, phone or text
Assist with other Cashier and call center duties, as assigned by the service director.
Scanning and filing
Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
Communicate effectively and efficiently.