Account Manager

Superior Foods International•Watsonville, CA

14d•Onsite

About The Position

Superior Foods International (SFI) is a global importer, distributor, and manufacturer of frozen fruits, vegetables, and value-added meals. Over the past four decades, we have built a culture that is authentic, purpose driven, personal, and dynamic. Every employee has the opportunity to make a positive impact no matter their role. Our 75 employees (and growing) are some of the most passionate, talented, self-driven, empowered, and diverse people in the industry. SFI is seeking a Customer Business Manager to join our Sales team in our Watsonville headquarters. The Customer Business Manager is responsible for managing every aspect of the customer relationship, which includes aspects of customer service, sales support, product development, project management, and logistics.

Requirements

3+ years' experience in customer service, sales support, logistics, hospitality, project management, or similar position; food industry experience a plus
Excellent written and verbal communication and strong customer service skills
Proficiency in Outlook, Excel, Word, and PowerPoint
Skilled problem solver with ability to exercise good judgment with minimal work direction
Proactive and self-driven with ability to work well independently or as part of a team
Ability to multitask and work effectively with conflicting priorities and changing deadlines
Highly organized with strong time management and prioritization skills

Nice To Haves

food industry experience a plus

Responsibilities

Manage customer relationships and daily business needs via phone, email, and in-person meetings
Work with Sales Lead to coordinate seasonal demand planning of core crops and create formal sales quotes for new and existing business
Work with Logistics and Inventory teams to obtain freight quotes and warehouse rates
Prepare and distribute weekly status reports and analyze changes to shipping schedules, impact to customer, and viable solutions to concerns
Compile shipping priorities to ensure scheduling of highest priority loads; distribute Certificate of Analysis, packing lists, FDA proceeds, and quality paperwork for load deliveries
Assist in annual rebooking of non-bid items, coordinating final quotes, and confirmation of business in conjunction with Sales Lead and Sales Executive
Enter contracts, purchase orders, sales memos, transfers, credits, debits, and rebills into database and maintain updated online repository of pricing quotes and customer contracts
Qualify in-bound leads from companies not currently sold; coordinate customer approval and supplier setup documents with Quality Assurance/Food Safety, Accounting, and Supply Management teams
Work with Accounts Payable and Accounts Receivable to ensure accurate and timely payment of invoices and correction of short payments and overpayments
Lead cross-departmental Opportunity Meetings to facilitate successful implementation of new brand launches, large new or recurring business bids, or new contract opportunities
Create sales presentations for quarterly business reviews or customer visits
Assist in coordination of trade shows, customer conferences, and expositions