Customer and Market Engagement Intern

Fortive•Minneapolis, MN

About The Position

The Customer and Market Engagement Intern supports efforts to engage GI Fellows, Residents, and early-career clinicians in product innovation, research, and thought leadership. The role partners closely with the Customer Engagement team to capture clinician insights, support product feedback loops, and build a scalable conference abstract and research funnel that elevates clinician voices while advancing healthcare technology innovation.

Requirements

Currently pursuing a Bachelor’s degree in Healthcare, Public Health, Marketing, Business, Biomedical Sciences, or related field. Graduating December 2026 or later.
Strong interest in healthcare innovation, clinical research, medical education, or healthcare technology
Excellent written and verbal communication skills
Highly organized with strong attention to detail and ability to manage multiple workstreams
Comfortable conducting research, synthesizing insights, and presenting findings clearly
Proficiency in Microsoft Office (PowerPoint, Excel, Word)

Nice To Haves

experience with CRM or research tools is a plus

Responsibilities

Support outreach and relationship building with GI Fellows and Residents to engage them in innovation discussions and research initiatives
Develop and maintain a structured database of Fellows and Residents engaged in product feedback and research efforts
Assist in organizing virtual feedback sessions, surveys, and informal innovation discussions with trainees
Capture and synthesize qualitative insights to share with Product, UX, and Marketing teams
Research key GI, anesthesia, and healthcare IT conferences relevant to clinical innovation and workflow optimization
Identify and track abstract submission deadlines, requirements, and thematic priorities
Help build and maintain a conference abstract tracker, including deadlines, target audiences, and submission status
Support coordination of clinician authored abstracts, posters, and presentations in collaboration with internal teams and external partners
Assist with early stage abstract ideation, outline development, and alignment to available data or case studies
Conduct market research on trends in GI education, fellowship training, AI adoption, and clinical documentation innovation
Monitor competitor approaches to engaging Fellows and Residents in research and innovation
Summarize research findings into concise insights to inform engagement and thought leadership strategies
Support the development of a customer appreciation framework grounded in account longevity, product adoption, and sustained use of Provation solutions
Help define appreciation moments that recognize long standing customer relationships, milestone anniversaries, and years of continued partnership
Assist in identifying and tracking account level usage indicators (e.g., years live, breadth of modules used, procedure volume, expansion over time) to inform when and how appreciation should occur
Support recognition of accounts that demonstrate deep and consistent product utilization, operational reliance, and long-term commitment—not just episodic engagement
Help align appreciation efforts to key lifecycle moments such as go live anniversaries, major upgrades, migrations, renewals, or meaningful expansion of product usage