Customer Advocacy Partner

ResMan•Plano, TX

65d•Hybrid

About The Position

The Customer Advocacy Partner is the primary resource for ResMan's existing customers. They are the first point of contact concerning product implementation, go-live, and support; ultimately responsible for building a long-term relationship once an agreement has been put in place. As a member of the Customer Advocacy Partner team, you will build and extend ResMan's dedication to "Service First" in everything they do while managing customer relationships.

Requirements

Skilled in developing trusting and lasting relationships with customers, partners, and team members
Strong presentation skills and the ability to think on your feet; navigate questions/feedback from customers.
Open to change and an ability to work in a fast-paced environment
Proficiency in Salesforce and Microsoft suite of solutions
Travel required.

Responsibilities

Deliver an exceptional customer experience to help our customers achieve their business goals and drive exponential success.
Strong cross functional collaboration to align customer need with product strategy.
Be a strategic partner in our growth team to deliver value in our ancillary products.
Proactive outreach with customers to build long lasting relationships with key decision makers.
The ability to engage in high level conversations with customers to gain perspective on customer needs
Partner with our sales team to engage with customers in regular business reviews and on site meetings