Customer Advocacy Partner
About The Position
About Inhabit Inhabit.com . About ResMan ResMan is a provider of cloud-based software services to the multifamily housing industry. One in three Americans rent their homes and ResMan makes software that makes that possible. ResMan is dedicated to delivering exceptional service experience for owners, managers, and residents of multifamily real estate. Our belief and commitment are built on 3 ResMan core values: Own What You Do - You commit to individual accountability and fulfilling our vision Believe in the Impossible - We believe everything is possible through creative thinking and exceptional effort Win Together – We consistently deliver outstanding results through collaborative, supportive, trusted relationships Job Description Summary The Customer Advocacy Partner is the primary resource for ResMan’s existing customers. They are the first point of contact concerning product implementation, go-live, and support; ultimately responsible for building a long-term relationship once an agreement has been put in place. As a member of the Customer Advocacy Partner team, you will build and extend ResMan’s dedication to “Service First” in everything they do while managing customer relationships.
Requirements
- Skilled in developing trusting and lasting relationships with customers, partners, and team members
- Strong presentation skills and the ability to think on your feet; navigate questions/feedback from customers.
- Open to change and an ability to work in a fast-paced environment
- Proficiency in Salesforce and Microsoft suite of solutions
- Travel required.
Responsibilities
- Deliver an exceptional customer experience to help our customers achieve their business goals and drive exponential success.
- Strong cross functional collaboration to align customer need with product strategy.
- Be a strategic partner in our growth team to deliver value in our ancillary products.
- Proactive outreach with customers to build long lasting relationships with key decision makers.
- The ability to engage in high level conversations with customers to gain perspective on customer needs
- Partner with our sales team to engage with customers in regular business reviews and on site meetings
Benefits
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- Retirement Savings Plan (401K) with discretionary company match
- Short and Long Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
