Supervisor - Customer Advocacy

MedRisk LLC

1d

About The Position

The Supervisor, Operations will directly oversee a team of front-line staff within Operations. Supervisors ensure their team has the tools, knowledge and resources to perform their responsibilities; establishes team goals and objectives; mentors and develops team members; rewards and recognizes individual and team performance. They should be cognizant of departmental goals and shift resources as needed to ensure that Core Operations is adhering to its Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

Requirements

• Ability towork independently andmulti taskin afast pacedenvironment
• Mustpossessexcellent internal and external customer service skills
• Strong verbal, non-verbal,and written communication skills
• Strong organization skills
• Strong time management skills
• Strong emotional intelligence
• Demonstrate strongleadership qualities and positive attitude
• Demonstrate poise and exemplary professionalism
• Manage emotions effectively
• Must have the ability to multi-task with ease andproficiency
• Solid use and comprehension ofwebbasedapplications
• ProficientinMicrosoft Word, Excel, PowerPoint, Outlook,andTeams

Nice To Haves

• Bachelor’s Degree preferred; impeccable customer service skillswith2-3 years of experience preferred
• 2+ years of Supervisor/Leadership role, strongly preferred
• Licensed to practice physical/occupational therapy with 2+ years of clinical experience, preferred

Responsibilities

• Distribute work, ensureworkload balance,andmonitorattendance and productivityfortheir direct reports.
• Coaching, mentoring, providing feedback to team members as well ascompleting performance reviews.
• Support the department during hiring process byassistingwithinterviews andtraining
• Responsible for performance management andinput on hiring andrelease ofemployees, as necessary
• Completing performance reviews
• Coordinate PTO requests to assure coverage oftask volume
• Identifychallenges or areas for enhancements andmake recommendations as needed
• SupportManager/Directorinidentifyingteam building opportunities
• Ensure team is meeting and/orexceedingKPIs andSLAs
• Ensure alltimesheetsare approvedin a timely manner
• Ensure their team has the tools,knowledgeand resources toperform their responsibilities
• Escalate system issues that areimpactingthe department
• Mentor and develop employees
• Reward and recognizeindividual and team performance
• Develop effective partnerships with department peers and across the organization
• Assess individual and team performanceon a daily basisand providetimely, documented feedbackregardingtraining needs/opportunities
• Communicate changesregardingthe organization, processes,proceduresand policies toteam
• Monitorteam members’ quality and productivity
• Responsible forfacilitating/encouragingemployee development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees