Customer Advocacy Manager
About The Position
About the opportunity The Customer Advocacy Manager builds and activates Contentful’s customer advocate ecosystem. This role focuses on establishing and managing strong customer relationships, identifying advocates from a wide range of signals, and consolidating those signals into a centralized, high-quality advocate pool. You will design how customers are activated across the business—spanning references, storytelling, events, campaigns, and other go-to-market initiatives. While you will establish and modernize the customer reference program, the scope is broader than traditional one-to-one references, with an emphasis on scalable, creative advocacy models. This is a builder role for someone with hands-on advocacy or customer marketing experience who is curious, creative, and excited to rethink how advocacy works. You’ll use AI, automation, and modern tools to make advocacy more efficient, more scalable, and more impactful—while ensuring customers have a thoughtful, positive experience and advocacy supports business outcomes. What to expect? Establish and modernize the customer reference program — build core processes and advocate profiles while designing scalable alternatives to traditional one-to-one references. Build the advocate pipeline — consolidate signals from CS, Sales, Product, NPS, usage, events, and community into a centralized, actionable pool. Create customer stories — interview customers and write case studies with Product Marketing and Content. Activate customers — support sales references, speaking opportunities, testimonials, quotes, logo usage, and campaign activations. Build trusted customer relationships — proactively establish, nurture, and manage relationships with customer advocates over time. Build systems and use AI — create scalable advocacy systems; apply AI and automation to advocate discovery, matching, outreach, and tracking. Think about impact — bring ideas to better measure advocacy effectiveness, including influence on revenue, pipeline, and deal support.
Requirements
- 3–7 years of experience in customer advocacy or customer marketing.
- Experience establishing, building, and managing strong customer relationships.
- Hands-on experience building and running customer reference programs.
- Curious, creative, and motivated to challenge traditional advocacy models.
- Comfortable using AI and modern tools to work more efficiently and effectively.
- Systems-oriented with comfort operating in ambiguity.
- Strong communicator and cross-functional collaborator.
Nice To Haves
- Experience interviewing customers and contributing to written customer stories or case studies is a plus.
- Experience with advocacy platforms, Salesforce dashboard building, or AI-powered tools is a plus.
- Experience in the content, CMS, or DXP space is a plus.
Responsibilities
- Establish and modernize the customer reference program — build core processes and advocate profiles while designing scalable alternatives to traditional one-to-one references.
- Build the advocate pipeline — consolidate signals from CS, Sales, Product, NPS, usage, events, and community into a centralized, actionable pool.
- Create customer stories — interview customers and write case studies with Product Marketing and Content.
- Activate customers — support sales references, speaking opportunities, testimonials, quotes, logo usage, and campaign activations.
- Build trusted customer relationships — proactively establish, nurture, and manage relationships with customer advocates over time.
- Build systems and use AI — create scalable advocacy systems; apply AI and automation to advocate discovery, matching, outreach, and tracking.
- Think about impact — bring ideas to better measure advocacy effectiveness, including influence on revenue, pipeline, and deal support.
Benefits
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- We value Work-Life balance and You Time !
- A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
- Company paid parental leave to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
