Customer Administrator I
About The Position
Responsible for retrieving and fulfilling standard Data Management requests with direction from the Lead and Supervisor. This is an entry level position. Your Impact - National – all business units on Oracle/S21 use the Customer Data Base and Install Base. - Retrieves equipment orders from CRM /document retrieval system and performs customer maintenance returning an accurate update along with necessary linkages in a timely manner. - Retrieves requests from the Data Management mailbox – updates the system and returns the requests with the necessary information for requestor to complete their updates. - Works with ancillary departments to resolve customer database issues while providing guidance to others to meet the needs of our Customers. - Receives and resolves customer care tickets from all other Departments working them to completion. About You: The Skills & Expertise You Bring - HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Must be able to work overtime at the end of each month. - Must be capable of sitting for extended periods of time and working on computer monitors. - Capable of taking direction to learn problem solving skills. - Professional oral and written communication skills. - Basic Excel skills required. - Capable of working well in a team environment.
Requirements
- HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Must be able to work overtime at the end of each month.
- Must be capable of sitting for extended periods of time and working on computer monitors.
- Capable of taking direction to learn problem solving skills.
- Professional oral and written communication skills.
- Basic Excel skills required.
- Capable of working well in a team environment.
Responsibilities
- Retrieves equipment orders from CRM /document retrieval system and performs customer maintenance returning an accurate update along with necessary linkages in a timely manner.
- Retrieves requests from the Data Management mailbox – updates the system and returns the requests with the necessary information for requestor to complete their updates.
- Works with ancillary departments to resolve customer database issues while providing guidance to others to meet the needs of our Customers.
- Receives and resolves customer care tickets from all other Departments working them to completion.
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
