Customer Administrator

Westfalia Fruit • Oxnard, CA

2d

About The Position

The Customer Administrator role will play a critical role in supporting our customer organization and advancing a best-in-class customer experience across our avocado business. This role partners closely with Customer, Supply chain, Operations, Logistics, Ripening, Finance, and emerging E-commerce initiatives to ensure seamless execution from order to delivery.

Requirements

• Previous experience in a produce sales support or customer service role preferred
• Strong communication skills, both written and verbal
• Proficient in using CRM software preferably Produce Pro and Microsoft Office Suite (Word, Excel, PowerPoint)
• Detail-oriented with excellent organisational skills
• Ability to multitask and prioritise tasks effectively
• Strong problem-solving skills and ability to work well under pressure

Nice To Haves

• Previous experience in the Fresh Produce industry would be advantageous

Responsibilities

• Provide excellent customer service and support to the customer team
• Process, verify and enter orders into the system and ensure accuracy
• Respond to customer inquiries and provide assistance
• Collaborate with internal teams to resolve customer issues or concerns
• Assist in preparing sales reports and presentations
• Coordinate with shipping, supply chain and logistics to ensure timely delivery of orders
• Support sales representatives in managing client accounts and communication concerning adjustments and changes to orders
• Maintaining Westfalia customer service standards

Benefits

• Competitive salary.
• We offer 8 paid holidays.
• Floating Holidays
• Health Insurance; Medical, Dental and Vision at 100% coverage.
• Life Insurance.
• 401k and company matching.
• Paid Vacation.
• Paid Sick Time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed