Quality Administrator- Customer

American Orthodontics•Sheboygan, WI

About The Position

Duties & Responsibilities: Investigate and review returned products, current inventory, and WIP for non-conformances based on complaint Returns product with investigated data to Quality Analysis – Customer Inspects manufactured products to specifications in the engineering lab Fill in and assist other quality control functions as needed Updates D365 Quarantines product in D365 and physically places product in a quarantine location Manage non-conformance processes, files, and database Manage proper segregation and quarantine inventory in a timely matter Utilize business software to aid non-conformance investigation Investigate and document non-conformances Update or create Procedures as needed Lead and assist with Supplier and Internal Corrective Actions Ensure quality processes are completed per procedure Generate and communicate quality reports Document decisions from daily quality meetings, including disposition and investigative tasks Assist and train Quality and Manufacturing staff when needed Assist compliance to procedures and train associates Lead or participate in quality audits and audit floor processes for conformance Assist with rework as needed Perform additional responsibilities as requested to achieve business objectives Participate in continuous improvement projects and ideas to enhance processes Qualifications: Demonstrated aptitudes toward thoroughness and attention to details Strong internal and external structure Proficient knowledge of measuring equipment such as microscopes or comparators preferred Strong people and communication skills Able to perform and prioritize many tasks with a sense of urgency Proficient computer, math, and reading skills Proficient in MS Office: Word, Excel, Outlook, PowerPoint and Adobe Acrobat Good written and verbal communications skills including good technical writing skills Competitive Pay & Benefits: Paid vacation and 11 paid holidays Medical, dental, life, and disability insurance HSA and FSA accounts 401k with company matching and profit sharing Tuition reimbursement

Requirements

Demonstrated aptitudes toward thoroughness and attention to details
Strong internal and external structure
Strong people and communication skills
Able to perform and prioritize many tasks with a sense of urgency
Proficient computer, math, and reading skills
Proficient in MS Office: Word, Excel, Outlook, PowerPoint and Adobe Acrobat
Good written and verbal communications skills including good technical writing skills

Nice To Haves

Proficient knowledge of measuring equipment such as microscopes or comparators preferred

Responsibilities

Investigate and review returned products, current inventory, and WIP for non-conformances based on complaint
Returns product with investigated data to Quality Analysis – Customer
Inspects manufactured products to specifications in the engineering lab
Fill in and assist other quality control functions as needed
Updates D365
Quarantines product in D365 and physically places product in a quarantine location
Manage non-conformance processes, files, and database
Manage proper segregation and quarantine inventory in a timely matter
Utilize business software to aid non-conformance investigation
Investigate and document non-conformances
Update or create Procedures as needed
Lead and assist with Supplier and Internal Corrective Actions
Ensure quality processes are completed per procedure
Generate and communicate quality reports
Document decisions from daily quality meetings, including disposition and investigative tasks
Assist and train Quality and Manufacturing staff when needed
Assist compliance to procedures and train associates
Lead or participate in quality audits and audit floor processes for conformance
Assist with rework as needed
Perform additional responsibilities as requested to achieve business objectives
Participate in continuous improvement projects and ideas to enhance processes