Customer Accounts Resolution Specialist (Houston, TX)

FCC Environmental Services • Houston, TX

18d • Onsite

About The Position

We are seeking a Customer Accounts Resolution Specialist to join our onsite team. This role focuses on reviewing and resolving customer account issues, analyzing past-due balances, ensuring accurate billing, and maintaining contract terms in our systems. The ideal candidate is detail-oriented, comfortable working with data and Excel, and excels in customer communication.

Requirements

• Minimum 1 year of experience in billing, accounts receivable, finance, or related roles.
• Proficient in Excel (pivot tables, lookups, filters, reporting).
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication skills and comfort interacting with customers.

Nice To Haves

• Experience in service-based billing or handling complex customer accounts.
• Experience with multi-location accounts or contract-based billing.

Responsibilities

• Review customer accounts and aging reports to identify unpaid or incorrectly billed charges.
• Investigate past-due balances and resolve discrepancies with customers.
• Enter and maintain billing contract terms and service rates in company systems.
• Generate reports on account activity, billing exceptions, and resolution trends.
• Collaborate with internal teams (Billing, Operations, Customer Service) to ensure accurate and timely account management.
• Maintain accurate documentation of all account resolutions and communications.
• Provide professional, clear, and timely communication to customers regarding account status and resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees