Collections Specialist (Houston, TX)

FCC Environmental Services•Houston, TX

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary: FCC Environmental Services is seeking a Collections Specialist to join our centralized collections team, responsible for managing overdue accounts across various markets, including Florida, North Carolina, Texas, and other regions. The role involves working with a diverse customer base, from residential to commercial clients, ensuring timely payments while maintaining positive customer relationships. This position is critical to our efforts in managing accounts receivable and ensuring efficient cash flow across different service areas.

Requirements

Basic understanding of accounting principles and terminology, with the ability to reconcile and manage customer accounts.
Proficiency in Microsoft Excel (pivot tables, VLOOKUP).
Excellent listening and communication skills to effectively engage with a diverse range of customers in different markets.
Strong communication and negotiation skills, with the ability to handle a variety of customer situations.
Familiarity with debt collection laws, including FDCPA.
Ability to manage stress, solve problems, and think critically.
Strong problem-solving, critical thinking, and decision-making skills.

Nice To Haves

Experience with SAP or similar accounting systems is a plus.
Previous experience in collections or customer service in a utility, environmental, or similar industry is preferred.

Responsibilities

Serve as the liaison between FCC Environmental Services and customers in various markets, managing overdue accounts for residential, commercial, and municipal clients.
Reconcile customer accounts, identify overdue payments, and address payment discrepancies.
Track and report collection activities, providing updates on outstanding accounts and repayment progress.
Address customer inquiries regarding billing, payment status, and account issues, offering solutions based on the customer's needs and account history.
Develop and negotiate repayment plans or settlements based on customer needs and company policies.
Maintain detailed records of all communications, actions, and agreements made with customers, ensuring accurate and up-to-date documentation.
Submit regular reports on the status of unpaid accounts and provide updates on collection progress to management.