Customer Accounts Resolution Specialist (Houston, TX)
About The Position
We are seeking a Customer Accounts Resolution Specialist to join our onsite team. This role focuses on reviewing and resolving customer account issues, analyzing past-due balances, ensuring accurate billing, and maintaining contract terms in our systems. The ideal candidate is detail-oriented, comfortable working with data and Excel, and excels in customer communication. FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment. FCC Environmental Services, LLC is proud to be an equal opportunity work place employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Requirements
- Minimum 1 year of experience in billing, accounts receivable, finance, or related roles .
- Proficient in Excel (pivot tables, lookups, filters, reporting).
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication skills and comfort interacting with customers.
Nice To Haves
- Experience in service-based billing or handling complex customer accounts.
- Experience with multi-location accounts or contract-based billing.
Responsibilities
- Review customer accounts and aging reports to identify unpaid or incorrectly billed charges.
- Investigate past-due balances and resolve discrepancies with customers.
- Enter and maintain billing contract terms and service rates in company systems.
- Generate reports on account activity, billing exceptions, and resolution trends.
- Collaborate with internal teams (Billing, Operations, Customer Service) to ensure accurate and timely account management.
- Maintain accurate documentation of all account resolutions and communications.
- Provide professional, clear, and timely communication to customers regarding account status and resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
