Customer Account Support Specialist – HVAC

Nortek Air Solutions•Oklahoma City, OK

12d

About The Position

Position Summary: We are looking for an energetic and customer-focused Inside Sales Account Specialist to support our coil solutions business. This role acts as a central point of customer communication, answering inquiries, preparing quotes, providing product knowledge, and coordinating with engineering and production teams. This is an excellent opportunity for someone with customer service, order processing, or sales support experience who wants career growth within a stable manufacturing environment. About Nortek Air Solutions: Nortek Air Solutions, LLC (NAS) is a Madison Industries company. Madison Industries is on of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier, and more productive by creating innovative solutions that deliver outstanding customer value. NAS is the largest manufacturer of custom heating, ventilation, and air conditioning (HVAC) equipment in North America. Its products include FANWALL TECHNOLOGY®, air handlers, packaged DX, vertical self-contained systems, energy recovery ventilators with integrated heating and cooling systems, coils and more. NAS has five strategically located manufacturing facilities which encompass over 2 million square feet of clean space and 180 sales representative offices. NAS’s brands are known for innovation and advanced technology and provide customers with product solutions for every industrial need including commercial air handlers, clean room systems, and mission critical technology. NAS’s end markets include healthcare, education, industrial, commercial, clean rooms, and data centers. Nortek Air Solutions, LLC, is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. #nasjob1

Requirements

Proficient in Microsoft Office applications.
Ability to work independently and manage multiple priorities under pressure.
Experience interpreting blueprints and technical documents.
Demonstrated ability to guide and support reps and customers in technical discussions.
Strong organizational and communication skills are required.

Nice To Haves

2 years or more HVAC coil experience.
Bachelor’s degree in engineering or related field.
Familiarity with AHU systems and fan performance.
Experience working with independent sales reps and consulting engineers.
ERP system experience (Infor Syteline preferred), BOM configurator
Exposure to customer-facing roles, rep development, or business growth initiatives.
Technical proficiency in HVAC coil design and performance
Ability to interpret specifications and drawings and develop custom coil solutions
Strong communication and relationship-building skills for supporting reps and customers
Proficiency in Microsoft Office; experience with ERP systems (Infor Syteline preferred) and BOM configurators is a plus
Familiarity with AHU systems, fan performance, and working with independent sales reps
Organizational skills and ability to manage multiple priorities under pressure
Travel up to 20%
High energy and proactive mindset.
Strong relationship-building skills.
Commercial curiosity — interest in how technical solutions drive business outcomes.
Comfortable navigating ambiguity and solving complex problems.
Collaborative spirit with a desire to contribute beyond the technical scope.

Responsibilities

Serve as a primary point of contact for customers, distributors and internal stakeholder
Prepare quotes enter orders, track delivery status and provide updates
Collaborate with reps to ensure coil selections meet project requirements and optimize performance.
Assist in specification review and offer alternative recommendations when needed.
Support pricing, product questions, and solution recommendations
Act as a technical resource for reps and customers, helping them understand product capabilities and application strategies.
Maintain a high level of responsiveness and professionalism in all customer interactions.
Work closely with engineering, operations and supply chain to resolve issues
Conduct rep visits for training, product promotion, and technical support to strengthen relationships and drive product adoption.
Travel Required, up to 20%