Account Support Specialist

NTN Bearing Corporation

11d • $43,000 - $53,000

About The Position

Are you looking for a unique vehicle to a successful career? NTN Bearing Corporation (NBCA) has employment opportunities that will assist qualified candidates to achieve their desired goals. NTN is one of the world's premier bearing manufacturers serving the automotive and industrial markets for the past 100 years. Proven stability, growing sales and career opportunities are a few of the factors that set NTN apart. NTN is currently seeking an Account Support Representative in our Mt. Prospect office. The Account Support Representative is the customer's main point of contact. The ASR is responsible for placing orders, checking the status of orders, and for product price/availability information. The ASR represents the customer's interest when interacting with various departments within NTN. This position has significant interactions with Logistics, Credit, Engineering, Marketing, Sales, Inventory Planning and the Warehouses. The ASR ensures that each customer has a positive experience with NTN.

Requirements

• Bachelor's Degree preferably in business or related field; or three to five years of related experience.
• Account management-related experience preferred.
• Demonstrated proficiency with customer focus with the ability to engage and diffuse dissatisfied customers.
• Proficiency in Microsoft Office, JDE/ Oracle experience preferred.
• Strong written and verbal communication skills.
• Effective organizational/time management skills with the ability to multi-task.

Responsibilities

• Provide quality service to customers.
• Sales Support, understand order processing and expedite orders.
• Responding to inventory inquiries.
• Solution driven and team oriented.
• Credit/Debit Requests.
• Understand NTN Procedures, Principles and Practices.
• Forecast Analysis
• Review Electronic Data Interchange Output
• Analyze Quality and Delivery Reports received from Customers
• Analyze Open Order Reports for customers.
• Pull and enter data into Customer Portals.
• Knowledge of EDI process

Benefits

• choice of medical plans
• dental
• vision
• life and disability insurance
• a cash matching 401(k) Plan
• separate company contribution to your 401(k)-retirement account
• paid vacation
• additional paid time off during the major holiday season
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees