Customer Account Specialist
About The Position
Serve as primary liaison between the company and customers, ensuring seamless communication and business operations Handle customer service inquiries and problems such as quote requests, order updates and expedites, and shipping discrepancies Work with accounting to fix invoice discrepancies Navigate company systems with speed and accuracy for pricing, order entry, tracking, and reporting; stay current with system updates and changes Coordinate with other departments regarding customer requirements, complaints, and schedules Complete all necessary documents fully and accurately Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.) Follow all Safety, Environmental and Quality policies and procedures Perform other duties as assigned
Requirements
- 2-4 years of progressive experience in customer service, inside sales, or order management; manufacturing industry experience strongly preferred
- High School diploma or equivalent required
- Ability to interpret and follow work instructions, both written and verbal
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite, including intermediate Excel skills (pivot tables, formulas, data analysis)
- Customer/client orientation
- Strong problem-solving and critical thinking skills
- Ability to stay organized and manage time efficiently in a fast-paced work environment
- Strong attention to detail
- Ability to work collaboratively across departments
Nice To Haves
- Prior experience working with Oracle-based or SAP enterprise systems is preferred.
- Experience with Salesforce is also preferred
Responsibilities
- Serve as primary liaison between the company and customers
- Handle customer service inquiries and problems
- Work with accounting to fix invoice discrepancies
- Navigate company systems with speed and accuracy
- Coordinate with other departments regarding customer requirements, complaints, and schedules
- Complete all necessary documents fully and accurately
- Adhere to 5S standards
- Follow all Safety, Environmental and Quality policies and procedures
- Perform other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
