Customer Account Specialist

YMCA of Pierce and Kitsap Counties • Tacoma, WA

16h • $18 - $18 • Onsite

About The Position

The YMCA of Pierce and Kitsap Counties
is seeking a Customer Account Specialist
to join our team.

The
YMCA
focuses on empowering people in all forms, by improving health and
well-being and inspiring action in and across our neighborhoods.
This position
supports the work of the Y, a leading non-profit, charitable organization
committed to strengthening community through youth development, healthy living
and social responsibility.

As a Customer Account Specialist, you will be responsible for auditing and
maintaining accounts through the customer relationship management software
utilized within YMCA Centers. In this role, you will be expected to deliver
excellent customer service to all staff, members, guests, and program
participants in a safe, enjoyable, and positive environment. If hired, this role
will focus on handling customer accounts, resolving issues efficiently, and
fostering strong relationships to promote loyalty and satisfaction.

Requirements

• Minimum of two years of experience in customer service, database management systems, public relations, or organization administration.
• Excellent written and oral skills.
• Positive attitude and previous experience with diverse populations.
• Demonstration of the ability to lead a project and collaborate with others.
• Computer proficiency, including practical application of MS Office suite, including Teams, and Zoom.
• Commitment to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Complete online Child Abuse Prevention training on first day. Complete other online and in-person training as required.

Responsibilities

• Foster a positive brand image with staff, members, and guests while seeking the best outcome and interests of the YMCA.
• Provide excellent service to staff, members, guests, and spectators over the phone, through email, or other forms of communication contributing to member retention.
• Present accurate membership and program information to potential and existing members.
• Ability to effectively explain the benefits and expenses related to YMCA memberships and programs.
• Provide excellent customer service and follow through with customer and member communication and tasks.
• Encourage member involvement in programs and services based on the members expressed interest.
• Be courteous, professional and genuine towards members by learning their names and expressing an interest in their YMCA activities.
• Respond to staff and member needs. Contact appropriate personnel when necessary and notify Director of unusual situations. Handle complaints in a courteous manner and elevate when appropriate.
• Demonstrate full competency in Salesforce to include proper completion of tasks including but not limited to membership enrollment, account updates, cancellation processing, program registration, account mergers, duplicate removal, reporting, refund investigation and approval and account balance removals.
• Develop and maintain relationships with other stakeholders as assigned.
• Embrace and actively promote an inclusive and equitable work environment.
• Other duties as assigned.

Benefits

• Medical, Dental, and Vision benefit plan options YMCA paid Life and Long-term Disability Insurance
• Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
• Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
• 8 paid Holidays/Floating Holidays per year
• Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program and LifeMart employee discount center
• Professional training, education and certification opportunities
• 20% discount on YMCA programs, Child Care services, and merchandise
• Public Service Loan Forgiveness eligibility for Full-Time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed