Customer Account Specialist
About The Position
Master Machining, Inc. (MMI) is seeking an experienced Customer Account Specialist with strong data entry skills to join our fast-paced manufacturing environment. This role is critical to maintaining accuracy, organization, and communication across customer orders and internal operations. Our culture and core values require someone with a strong work ethic, exceptional attention to detail, and the ability to manage multiple tasks and shifting priorities. The ideal candidate is personable, organized, driven, focused, dependable, and thrives in a hands-on office environment.
Requirements
- Data Entry: Minimum 5 years (Required)
- Customer Service: Minimum 3 years (Required)
- Microsoft Outlook: Minimum 2 years (Required)
- Strong organizational skills with attention to numerical accuracy
- Excellent verbal and written communication skills
- Quick learner with a systems-oriented mindset
- Proficiency in Excel, Word, Microsoft Teams, and PDF software
- Ability to work independently and collaboratively in a fast-paced manufacturing environment
Nice To Haves
- Purchase orders, invoicing, or manufacturing sales experience
Responsibilities
- Enter all customer Purchase Orders accurately and efficiently
- Build customer Sales Orders and provide documentation to the Vice President
- Ensure Sales Folders are properly built, complete, and include all required drawings and paperwork
- Create RMAs when necessary and ensure all related documentation is correctly filed
- Answer a multi-line phone system and provide general office support
- Maintain office organization, including: Filing sales folders in numerical order. Filing quotes in designated areas
- Assisting team members with administrative and operational tasks as needed
- Perform high-volume data entry (this is a required and critical function of the role)
- Maintain exceptional numerical and document organization, essential to MMI’s operations
- Communicate clearly and professionally with internal teams and customers
- Participate in office cleaning duties on a rotational schedule (sweeping, vacuuming, bathroom upkeep, dusting, trash removal)
- Bring positive energy to the workplace and contribute as a team player and motivator
Benefits
- 40 hours of paid vacation after 1 year
- Health, dental, and vision insurance offered after 60 days
- Paid birthday off
- 401(k) plan eligibility after 1 year of service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
