Customer Account Specialist

EJ•Town of Schroeppel, NY

About The Position

The Customer Account Specialist position services new and existing clients with an opportunity to grow and take on additional responsibilities in an exciting work environment. This job requires excellent communication and organizational skills, as well as proficiency with technology.

Requirements

Bachelor's degree (BA) from four-year college or university; or two-year associates degree (AA) with a minimum of 5 years' experience.
Strong computer, communication, interpersonal and organizational skills are required

Nice To Haves

Experience with Salesforce and ERP systems preferred

Responsibilities

Promotes the culture, the mission and vision, and the core values of the company. This includes adherence to and promotion of the company safety beliefs, employee engagement, competencies, code of conduct, and other policies and procedures
Ability to develop and maintain strong relationships, internal as well as customer relationships.
Responsible for maintaining the supply chain process from the beginning to the end, including load fulfillment and accuracy.
Processes all incoming orders and provides internal and customer status updates as needed.
Monitors invoicing and receivables to ensure account accuracy.
Maintains all related customer files.
Keeps all managers informed about orders, customer concerns, and competition, as well as develop general product knowledge.
Promotes safety awareness, accident prevention, and employee involvement with regard to a safe work environment. Ensures employees understand the safety expectations of the organization.