Customer Account Specialist (39904)

AMERICAN FUJI SEAL•Bardstown, KY

1d•Onsite

About The Position

The Customer Account Specialist interacts and provides a high level of customer support to the Company’s customers and Sales Account Managers. This role maintains and services the customer account in all aspects from order receipt to initiating of shipments.

Requirements

Consistently demonstrates “safety first” mindset, adheres to company safety and security policies and dedicated to employee safety and well-being.
Exercises independent judgment and discretion in matters of significance in a face paced environment.
Possesses strong project management and organizational skills, including excellent written and verbal communication skills, to manage multiple priorities in a deadline-oriented environment.
Possesses excellent interpersonal skills which are needed to establish and maintain an influential relationship with other key decision makers in the Company.
Demonstrates strong listening skills, values and respects others’ ideas and contributions
Ability to focus on goals, metrics, and results.
Takes ownership and accountability for self and department.
Uses resources efficiently, effectively, and timely.
Must demonstrate an open and growth mindset, embracing change, stepping out of comfort zone, and applies creativity in generating ideas and solutions.
Ability to approach troubleshooting, project development and business performance analytically.
Regular reliable attendance and demonstrates strong work ethic
Ability to resolve complex situation in a manner that is acceptable for all involved.
High School Education Level
2-3 years in a manufacturing environment
Ability to stand for long periods
Able to move and lift to 10 lbs.
Able to reach and bend
Must be able to travel (less than 10% of your time)

Nice To Haves

Associates Degree in Business

Responsibilities

Purchase order intake for business operations - Shrink, Label, PSL and Pouch. Includes handling orders for BTN, IND and Mexico facilities as well as managing orders for toll printers.
Process includes but not limited to part maintenance, monitoring/tracking orders & delivery
Liaison and support Product Development with Sample Order Production
Correspondence as needed with Customer and Sales Account Manager to ensure needs and expectation are understood and addressed, including scheduled conference calls to review customer sales demand
Manages order intake from purchase order receipt to data entry of orders, tracking scheduling of orders thru production and final shipment to customer
Provide order status updates to Customer as requested to offer most up to date information related to their account.
Monitors and manages customer decreed stocking (min/max) inventory programs
Responsible for tracking/investigating aged inventory and provide supporting data
Interacts closely with the following departments to ensure customer demands/satisfaction can/are being met – Scheduling, Material Planning, Graphic Arts/Engraving Department, Product Engineering, Pricing Department, Shipping Department, Accounting Department, Quality Assurance.
Customer Account Specialist is also responsible for managing cylinder billing for respective customers
Supplies part information to P&E Group for part implementation into AX System.
Requests pricing for new products and provide job specification sheets for all SKU’s to assist the Pricing Department with providing accurate pricing for finalized parts.
Releases product for shipping and follows thru billing process to ensure product quantities and pricing are correct.
Noting if discrepancies are reported the Account Specialist is responsible for the review of the lengthy investigation process.
Provides support to the Accounting Department as it relates to aged receivables. Account Specialist acts as a liaison with the customer to help resolve any outstanding invoices
Works closely with QA to provide supporting data as it relates to customer complaints and replenishment and shipment of replacement product in order to meet customer demand.
Provides back-up support to other assigned accounts for Customer Account Specialist team.
Maintains and stores customer records in storage as directed by retention policy.
Performs related duties as assigned.