Customer Account Specialist - Tier 1 (Water Resources)

Hillsborough County•Tampa, FL

About The Position

Processes and monitors fiscal transactions related to Public Utilities Department customer billings and payments. Audits, analyzes and reconciles revenue and expenditure postings to the department’s general ledger and balances daily account activity including accounts receivable, deposits, loans, PUCR and customer refunds. Monitors multiple accounting reports to establish when and if customer accounts require adjustments.

Requirements

Knowledge of general accounting principles, practices, procedures, and methods.
Knowledge of laws, rules, and policies governing assigned functional accounting areas.
Knowledge of computer operations using accounting and excel spreadsheet applications.
Ability to read, comprehend, and apply job related rules, policies and procedures.
Ability to prepare accounting, financial, and statistical reports.
Ability to use accounting and imaging software, spreadsheets, and related applications.
Associate’s degree with a major in Accounting or Finance; AND Two years of experience in bookkeeping or financial record keeping; OR An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Nice To Haves

The ideal candidate demonstrates proficiency in utilizing billing software for the efficient and accurate entry of data.
They possess hands-on experience with Oracle Utilities Cloud Services and Customer Records Management Systems.
The candidate is capable of computing and validating usage data for utility billing purposes and has a strong background in workload management.
Additionally, they exhibit a high level of expertise in resolving billing exceptions effectively and independently.

Responsibilities

Performs technical work in processing fiscal transactions related to Public Utilities Department customer billings, payments and accounts.
Monitors and processes all returned refunds, void undeliverable, lost, stale dated checks to expedite the reissuing of customer refunds.
Prepares various fiscal reports for refunds and account analysis, and prepares schedules for aged receivables reports.
Reconciles customer accounts, submits billing information, and processes customer refunds.
Initiates and/or approves fiscal transactions in the automated account system.
Performs other duties as needed, including those performed by subordinate fiscal, financial, and clerical staff.