Tier 1 Support Specialist

L2 Brands • Hanover, PA

3d • Onsite

About The Position

ERP Support Specialist Keep the Systems the Business Depends On Running Smoothly At L2 Brands, our ERP system is the backbone of how we manufacture, ship, invoice, and serve our customers. When something breaksor doesnt quite work as expectedour business feels it immediately. Thats where this role comes in. Were looking for an ERP Support Specialist who enjoys solving data-driven problems, takes ownership of issues from start to finish, and understands how technology supports real-world business operations. This role is ideal for someone who likes digging into SQL, working directly with users, and making sure the systems people rely on every day stay accurate, reliable, and efficient. Why This Role Matters Youll support business-critical ERP processes tied to manufacturing, inventory, order processing, and finance. Youll be the go-to problem solver for ERP-related data issues, helping teams get back to work quickly. Youll work closely with users across the organization and see firsthand how your work impacts daily operations. Youll be part of a collaborative IT team where initiative, accountability, and continuous improvement are valued. Youll have opportunities to identify patterns, recommend improvements, and help prevent issues before they happen.

Requirements

• Intermediate proficiency in SQL, including querying and updating data in Microsoft SQL Server.
• Experience supporting or working with ERP or business systems in a production environment.
• Strong analytical and problem-solving skills, with close attention to detail.
• Excellent communication skills and the ability to work effectively with users at all levels of the organization.

Responsibilities

• Manage and resolve incoming ERP support tickets, prioritizing issues to minimize disruption to business operations.
• Analyze, troubleshoot, and correct ERP-related data issues using intermediate-level SQL in a Microsoft SQL Server environment.
• Partner with business users to understand issues, communicate solutions clearly, and set realistic expectations.
• Document issue resolutions and processes to support knowledge sharing and faster future problem-solving.
• Identify recurring issues and recommend proactive fixes or system improvements.
• Support special projects and cross-functional initiatives as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed