Tier - 1 Desktop Support

Building & Earth Sciences, Inc. • Irondale, AL

10d • $18 - $20 • Onsite

About The Position

Are you a tech-savvy problem solver with a passion for providing top-notch desktop support? We're seeking an experienced Desktop Support Engineer to join our dynamic IT team in Birmingham, AL. As a crucial member of our support ecosystem, you'll play a pivotal role in ensuring the seamless operation of our IT infrastructure.
This is a full-time, permanent position working in-office in our Corporate Birmingham Branch Office location.

Requirements

• Communication: Excellent communication skills, particularly when assisting non-technical users, demonstrating patience and clarity.
• Technical Proficiency: Strong knowledge of computer hardware, software, and operating systems to tackle diverse technical challenges.
• Networking Fundamentals: Fundamental understanding of networking concepts, including TCP/IP, DNS, Firewalls, and VPN.

Nice To Haves

• Microsoft Intune Administration: In-depth knowledge and usage of Microsoft Intune.
• Security Focus: Experience with Fortinet VPN and Firewalls to enhance network security.
• Apple Business Essentials: Familiarity with Apple Business Essentials is a plus.

Responsibilities

• Incident Resolution: Address and resolve user-reported incidents efficiently through our help desk ticketing system.
• Technical Support: Provide expert technical assistance for desktops, laptops, printers, mobile devices, and IP phones.
• Hardware Configuration: Configure hardware for deployment to both new and existing users, ensuring optimal performance.
• Network Troubleshooting: Investigate and troubleshoot network-related connectivity issues to maintain a robust and stable network environment.
• Documentation: Create comprehensive documentation for installations and procedures to enhance knowledge sharing within the team.
• Asset Management: Track and record assets managed by the department to ensure accurate inventory control.
• Collaboration: Work collaboratively with other IT team members to address and resolve severe technical issues.
• Spare Parts Availability: Ensure the availability of spare parts, including mobile devices, desktops, laptops, and adapters, to minimize downtime.
• Project Assistance: Provide support for other IT-related projects as needed, showcasing your adaptability and versatility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees