Customer Account Specialist 2
About The Position
What You'll Do Deliver an excellent customer experience while coordinating detailed job plans with manufacturing to ensure timely and accurate execution Analyze and process purchase orders, enter jobs into the internal system, and requisition materials needed for production Communicate customer expectations clearly while providing consistent updates on project status and timelines Build strong client relationships while collaborating internally across teams to ensure successful job planning and delivery Support operational excellence by adhering to quality, safety, and compliance standards while assisting with training and team collaboration What You Bring Prior customer service or administrative experience in a fast paced environment Strong communication skills with the ability to manage customer expectations and resolve issues Excellent organization, attention to detail, and ability to manage multiple priorities simultaneously Computer proficiency including Microsoft Office and Google Workspace High school diploma or equivalent, with printing, publishing, or industrial administration knowledge preferred Physical Requirements: Ability to occasionally lift up to 20 pounds What we offer you: Paid time off Medical, dental, and vision benefits 401k with company match Career growth opportunities Employee Assistance Program Employee appreciation & recognition programs
Requirements
- Prior customer service or administrative experience in a fast paced environment
- Strong communication skills with the ability to manage customer expectations and resolve issues
- Excellent organization, attention to detail, and ability to manage multiple priorities simultaneously
- Computer proficiency including Microsoft Office and Google Workspace
- High school diploma or equivalent
- Ability to occasionally lift up to 20 pounds
Nice To Haves
- printing, publishing, or industrial administration knowledge preferred
Responsibilities
- Deliver an excellent customer experience while coordinating detailed job plans with manufacturing to ensure timely and accurate execution
- Analyze and process purchase orders, enter jobs into the internal system, and requisition materials needed for production
- Communicate customer expectations clearly while providing consistent updates on project status and timelines
- Build strong client relationships while collaborating internally across teams to ensure successful job planning and delivery
- Support operational excellence by adhering to quality, safety, and compliance standards while assisting with training and team collaboration
Benefits
- Paid time off
- Medical, dental, and vision benefits
- 401k with company match
- Career growth opportunities
- Employee Assistance Program
- Employee appreciation & recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
