Customer Account Specialist

Maxor National Pharmacy Services, LLC

7d•Remote

About The Position

As a Customer Account Specialist, you will provide client service, business application, and computer software and hardware support across CarePoint client operations. You will also work across business units and pharmacies to troubleshoot and resolve technical and software issues for customer accounts. Prior help desk support, pharmacy experience and/or application software support desirable. Position Location This is a remote-based position within the Continental US. Who We Are VytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering excellence through tailored strategies and collaborative partnerships. At VytlOne, we’re not just transforming pharmacy—we’re making a purposeful impact on the communities we serve. Why Choose a Career at VytlOne? At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

Requirements

High School graduation or equivalent is required
Background in and exposure to PC maintenance/repair, application software support
Knowledge of Microsoft Office/Project software products required
Account management experience required
Knowledge of pharmacy systems
Knowledge of SQL Server and properties.
Detail oriented with strong attention to follow through.
Knowledge of a wide range of computer systems, applications, hardware, and communications
Ability to manage clients and organize meetings independently
Knowledge of computer-troubleshooting techniques
Sound communication and presentation skills; ability to organize and manage multiple tasks.
Ability to install and configure computer systems, hardware, and peripherals
Knowledge of customer service standards and procedures
Demonstrated ability to be self-motivated with a positive attitude

Nice To Haves

Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred
Pharmacy Technician license or training is preferred
Pharmacy operations desirable

Responsibilities

Investigate, analyze, and resolve software and communications problems with computer systems.
Provide software and hardware technical assistance and support as needed.
Install, integrate, and configure new software/upgrades for users.
Create, review, prioritize, and process tickets, document the progress of projects.
Maintain a high-level quality of customer service standards in dealing with and responding to questions.
Follow procedures for escalation process and ticket follow up times, including following all customer SLA agreements and internal standards.
Work directly with client representatives to set expectations and organize current needs.
Be the lead on specific customer account issues with the ability to handle most situations independently.
Nurture relationship with assigned accounts to foster further opportunities.

Benefits

At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes.
Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:
Comprehensive mental health and wellbeing resources
Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
Company-paid basic life/AD&D, short-term and long-term disability insurance
Rx, dental, vision, other voluntary benefits, and FSA
Employer-matched 401k Plan
Industry-leading PTO plan
And more!

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