Customer Account Specialist - Tier 2 (Water Resources)

Hillsborough County Board of County Commissioners•Tampa, FL

5h•$42,057 - $44,160

About The Position

Processes and monitors fiscal transactions related to Public Utilities Department customer billings and payments. Audits, analyzes and reconciles revenue and expenditure postings to the department’s general ledger and balances daily account activity including accounts receivable, deposits, loans, PUCR and customer refunds. Monitors multiple accounting reports to establish when and if customer accounts require adjustments.

Requirements

Associate’s degree with a major in Accounting or Finance; AND
Four years of experience in bookkeeping or financial record keeping;
Knowledge of general accounting principles, practices, procedures, and methods.
Knowledge of laws, rules, and policies governing assigned functional accounting areas.
Knowledge of computer operations using accounting and excel spreadsheet applications.
Ability to read, comprehend, and apply job related rules, policies and procedures.
Ability to prepare accounting, financial, and statistical reports.
Ability to compile and analyze accounting data.
Ability to use accounting and imaging software, spreadsheets, and related applications.

Nice To Haves

The ideal candidate for this position possesses a minimum of two (2) years of experience using automated billing software, with a strong preference for experience with Oracle Customer Care and Oracle Utilities Cloud Services.
They demonstrate proficiency in the accurate and efficient entry and processing of utility billing data and have at least one (1) year of data processing experience.
The candidate is skilled in computing and validating usage data and resolving billing exceptions independently with a high degree of accuracy and timeliness.
A working knowledge of applicable County, State, and/or Federal codes, ordinances, and resolutions is essential.
The ideal candidate has direct experience with Customer Records Management Systems and a proven ability to manage a varied workload in a fast-paced environment.
They are self-disciplined, highly organized, and able to prioritize tasks effectively without direct supervision.
This candidate exhibits strong problem-solving abilities, attention to detail, and a commitment to delivering excellent customer service

Responsibilities

Supervises and coordinates the processing and monitoring of fiscal transactions related to Public Utilities Department customer billings, payments and accounts.
Opens and closes daily cash office operations and approves cash custodian cash drawer withdrawals.
Reconciles daily AIMS balances for Accounts Receivable, Deposits, Loans, PUCR and Customer Refund Payables to AIMS financial transaction activity and reconciles expense and revenue accounts.
Uploads journal entries into Clerk's Oracle financial system and verifies that AIMS journal entries have been posted by the Clerk to the proper financial period.
Reviews and analyzes monthly fiscal transactions, identifies issues, and recommends and prepares corrective action.
Research and resolve issues with the Public Utilities Department’s financial system, AIMS overpayment service agreements on closed accounts, and other account cleanup as required.
Performs other duties as needed, including those performed by subordinate fiscal, financial, and clerical staff.