Customer Account Representative
About The Position
Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability. Incumbents may be assigned to alternate work shifts based on company and customer needs. Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers. Develop and grow customer relationships while assisting in balancing the freight capacity. Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering. Input all load information to the system accurately. Ensure customer information is accurate and current. Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.
Requirements
- Previous customer service or related area in transportation industry preferred.
- Must possess outstanding telephone skills.
- Must possess excellent time management skills.
- Must be able to work in a fast-paced team environment.
- Associates degree or equivalent combination of education and/or experience required.
Nice To Haves
- Previous customer service or related area in transportation industry preferred.
Responsibilities
- Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability.
- Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
- Develop and grow customer relationships while assisting in balancing the freight capacity.
- Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
- Input all load information to the system accurately. Ensure customer information is accurate and current.
- Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.
Benefits
- Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance.
- We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
- Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
- Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
- Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
