Customer Account Representative

Alphabe Insight Inc • Fayetteville, NC

11d • $55,000 - $61,000

About The Position

The Customer Account Representative will serve as the primary point of contact for our clients, ensuring seamless communication, exceptional service, and strong relationship management. This role requires a polished, dependable, and proactive professional who can understand client needs, coordinate internal processes, and uphold our commitment to high-quality service. You will play a key part in maintaining client satisfaction, supporting account operations, and contributing to the overall success of our campaigns.

Requirements

• Excellent communication and interpersonal abilities.
• Strong organizational skills with the ability to manage multiple priorities.
• Professional demeanor, problem-solving mindset, and attention to detail.
• Ability to work independently while contributing to a collaborative team environment.
• Commitment to delivering high-quality service and maintaining client satisfaction.

Responsibilities

• Serve as the main liaison between clients and internal teams, ensuring clear communication and timely follow-up.
• Support the planning, coordination, and execution of client initiatives.
• Maintain accurate records of client interactions, updates, and account activities.
• Conduct routine check-ins to ensure client satisfaction and identify service improvement opportunities.
• Assist in preparing reports, presentations, and account updates as needed.
• Collaborate with team members to ensure client expectations are met with consistency and professionalism.

Benefits

• Opportunities for professional development and long-term career growth.
• Supportive, team-oriented work environment.
• Skill-building across client services, communication, and account coordination.
• Full-time position with stable, long-term potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed