Customer Account Representative

Alphabe Insight Inc•Cincinnati, OH

12d•$57,000 - $61,000

About The Position

The Customer Account Representative will serve as the primary point of contact for assigned clients, ensuring that every step of the logistics process is handled with accuracy, professionalism, and care. This role focuses on managing customer accounts, coordinating shipments, resolving service inquiries, and maintaining strong business relationships. You will play a key role in supporting daily operations and ensuring that each client receives exceptional service.

Requirements

Strong communication skills, both written and verbal.
Excellent organizational and multitasking abilities.
High attention to detail and a proactive, solution-oriented approach.
Ability to work independently and within a collaborative team environment.
Professionalism when interacting with clients and team members.

Nice To Haves

Basic understanding of logistics processes is an advantage but not required.

Responsibilities

Manage assigned customer accounts and maintain high-quality service standards.
Coordinate shipments, deliveries, and logistics processes to ensure timely execution.
Respond promptly to customer inquiries and provide accurate updates on orders and operations.
Collaborate with internal departments to ensure smooth communication and workflow.
Monitor account activity and identify opportunities to improve service and operational efficiency.
Maintain detailed documentation and records for each client account.
Support problem-solving efforts to resolve service issues and ensure customer satisfaction.