Customer Account Representative

MRA Recruiting Services•New Ulm, MN

13d•$55,000 - $65,000•Onsite

About The Position

The Customer Account Representative is the primary point of contact for our customers, ensuring their needs are met while fostering strong, lasting relationships. This role involves managing orders, troubleshooting issues, and coordinating with internal teams to provide timely and accurate solutions. Responsibilities may include order processing, forecasting, long-term agreement management, blanket order oversight, schedule adjustments, print changes, and facilitating product line transfers between manufacturing facilities. The ideal candidate will thrive in a fast-paced environment and act as a bridge between our customers and cross-functional teams to drive satisfaction and operational excellence.

Requirements

Minimum of 3 years of customer service experience, preferably in a manufacturing environment.
Strong verbal and written communication skills.
Ability to manage multiple assignments and meet deadlines in a fast-paced environment.
Exceptional attention to detail, organization, and listening skills.
Strong interpersonal skills with the ability to engage effectively at all levels of customer organization.
Customer-focused with a business-minded approach.
Demonstrated ability to work cross-functionally and maintain professional relationships aligned with company values.

Nice To Haves

Bachelor’s degree or equivalent experience preferred

Responsibilities

Serve as the main point of contact for assigned customer accounts.
Respond promptly and professionally to inquiries, concerns, and requests.
Maintain accurate records and manage customer orders efficiently.
Oversee long-term agreements, blanket orders, and forecasting activities.
Support product transfers between Windings manufacturing facilities in the U.S. and Mexico.
Process customer requests such as order expedites, pushouts, or changes.
Assist team members with customer visits as needed.
Address customer complaints with professionalism and empathy.
Balance company policies with customer needs to find mutually beneficial solutions.
Coordinate cross-functional efforts to resolve emerging issues accurately and efficiently.
Identify opportunities to promote additional products and services to existing clients.
Collect and relay customer feedback to relevant departments to support product and process improvements.