Customer Account Representative

Alphabe Insight Inc • New Orleans, LA

5h • $51,000 - $55,000

About The Position

Catch Vibe Voice is seeking a dedicated and detail-oriented Customer Account Representative to join our growing team in New Orleans. In this role, you will serve as the primary point of contact for assigned client accounts, ensuring satisfaction, resolving inquiries, and supporting long-term business relationships.
The ideal candidate is professional, organized, and driven by delivering outstanding service while maintaining accuracy and efficiency.

Requirements

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Detail-oriented with strong problem-solving skills
• Ability to work independently and as part of a team
• Professional demeanor and client-focused mindset
• Proficiency in standard office software and systems
• Adaptability in a fast-paced environment

Responsibilities

• Manage and maintain assigned customer accounts
• Serve as the main liaison between clients and internal departments
• Respond to client inquiries in a timely and professional manner
• Monitor account performance and ensure service expectations are met
• Prepare account reports and documentation as required
• Identify opportunities to enhance client satisfaction and retention
• Maintain accurate client records and update account information
• Support onboarding processes for new clients

Benefits

• Competitive salary ($51,000 – $55,000 per year)
• Full-time stable employment
• Opportunities for professional growth and advancement
• Skill development and training programs
• Supportive and collaborative work environment
• Performance-based career progression

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed