Customer Account Representative

Alphabe Insight Inc • Lawrence, MA

3h • $53,000 - $57,000

About The Position

As a Customer Account Representative, you will serve as the primary point of contact for assigned client accounts. You will be responsible for maintaining strong relationships, ensuring customer satisfaction, and supporting account operations from onboarding to ongoing service management.
This role requires professionalism, communication excellence, and the ability to manage multiple priorities while maintaining accuracy and efficiency.

Requirements

• Strong communication and interpersonal skills
• Professional demeanor and client-focused mindset
• Excellent organizational and time-management abilities
• Ability to work independently and within a team environment
• Problem-solving skills with attention to detail
• Adaptability in a fast-paced business setting
• Proficiency in basic computer and administrative systems

Responsibilities

• Manage and maintain client accounts with a high level of professionalism
• Serve as the main liaison between clients and internal departments
• Address customer inquiries and resolve concerns in a timely manner
• Monitor account performance and ensure service expectations are met
• Prepare reports, documentation, and account updates as required
• Support new client onboarding and account setup processes
• Identify opportunities to enhance client satisfaction and retention
• Maintain accurate records and ensure compliance with company standards

Benefits

• Competitive salary ($53,000 – $57,000 annually)
• Opportunities for professional growth and advancement
• Skill development and ongoing training
• Supportive and collaborative work environment
• Stable full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed