Customer Account Rep
About The Position
Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability. Incumbents may be assigned to alternate work shifts based on company and customer needs. Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers. Develop and grow customer relationships while assisting in balancing the freight capacity. Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering. Input all load information to the system accurately. Ensure customer information is accurate and current. Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.
Requirements
- Previous customer service or related area in transportation industry preferred.
- Must possess outstanding telephone skills.
- Must possess excellent time management skills.
- Must be able to work in a fast-paced team environment.
- Associates degree or equivalent combination of education and/or experience required.
Nice To Haves
- Previous customer service or related area in transportation industry preferred.
Responsibilities
- Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability.
- Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
- Develop and grow customer relationships while assisting in balancing the freight capacity.
- Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
- Input all load information to the system accurately. Ensure customer information is accurate and current.
- Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.
Benefits
- 401k
- Medical
- Dental
- Vision
- Disability
- Supplemental and Life Insurance as well as pet insurance
- Employee Stock Purchase plan
- paid training
- wellness programs
- Flexible Spending Account
- Tuition Assistance Programs (subject to change)
- Military Leave
- discounts with our vendors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
