Account Service Rep - Customer Service

Hertz•Estero, FL

22h•$50,000

About The Position

The primary focus of the Account Service Representative is to provide contract support to Account Managers and Sales Leadership. What You’ll Do: Corporate Customer Service Serve as a primary point of contact for account and customer service inquiries, ensuring timely and effective resolution Partner closely with Account Managers to support the travel needs of corporate travelers and managed accounts Assist with the implementation and processing of Charge Card applications, including GCC/HCC payments Build and maintain strong relationships with client contacts by delivering high ‑ quality, responsive customer service Coordinate and manage all VIP reservations for assigned corporate accounts Liaise with Hertz Claim Management (HCM) to investigate, track, and resolve claim-related issues Utilize Hertz proprietary systems and reporting tools to research, document, and resolve customer service matters Collaborate cross ‑ functionally with internal departments to streamline processes and improve service delivery Provide support to other Sales Operations departments as needed to meet business and client objectives Contract Processing Manage the full range of corporate sales opportunity activities, from creation of opportunity through contract signature and upload. Act as key point of contact for Sales team on assigned corporate contracts and ensure that contract parameters are accurate. Communicate clearly and concisely (both verbally and in writing) so that others may understand what is required at all levels within the organization. Create, schedule, and execute standard Customer Reporting Design new customized ad hoc and scheduled reports through Cognos Query Ensuring all reports are completed and delivered by expected due date, must manage the calendar of assigned reports to meet 100% compliance Generate reports and input data into Quarterly Business Reviews Customer Reporting Create, schedule, and execute standard Customer Reporting Design new customized ad hoc and scheduled reports through Cognos Query Ensuring all reports are completed and delivered by expected due date, must manage the calendar of assigned reports to meet 100% compliance Generate reports and input data into Quarterly Business Reviews

Requirements

Bachelor’s Degree required
Computer Skills (MS Word, Excel, PowerPoint and Outlook)
Strong written and verbal communication skills
Communicate effectively with outside clientele and within the Hertz Organization
Ability to learn new programs, software and reports quickly
Detail oriented, highly organized and ability to prioritize multiple projects
Ability to manage multiple tasks and deadlines in a fast ‑ paced environment
Capable of working independently and in an open team environment
Excellent customer service skills both in person and via phone
Ability to adapt quickly to changes in business climate
Excellent problem-solving skills; research/investigate to find resolution

Responsibilities

Serve as a primary point of contact for account and customer service inquiries, ensuring timely and effective resolution
Partner closely with Account Managers to support the travel needs of corporate travelers and managed accounts
Assist with the implementation and processing of Charge Card applications, including GCC/HCC payments
Build and maintain strong relationships with client contacts by delivering high ‑ quality, responsive customer service
Coordinate and manage all VIP reservations for assigned corporate accounts
Liaise with Hertz Claim Management (HCM) to investigate, track, and resolve claim-related issues
Utilize Hertz proprietary systems and reporting tools to research, document, and resolve customer service matters
Collaborate cross ‑ functionally with internal departments to streamline processes and improve service delivery
Provide support to other Sales Operations departments as needed to meet business and client objectives
Manage the full range of corporate sales opportunity activities, from creation of opportunity through contract signature and upload.
Act as key point of contact for Sales team on assigned corporate contracts and ensure that contract parameters are accurate.
Communicate clearly and concisely (both verbally and in writing) so that others may understand what is required at all levels within the organization.
Create, schedule, and execute standard Customer Reporting
Design new customized ad hoc and scheduled reports through Cognos Query
Ensuring all reports are completed and delivered by expected due date, must manage the calendar of assigned reports to meet 100% compliance
Generate reports and input data into Quarterly Business Reviews
Create, schedule, and execute standard Customer Reporting
Design new customized ad hoc and scheduled reports through Cognos Query
Ensuring all reports are completed and delivered by expected due date, must manage the calendar of assigned reports to meet 100% compliance
Generate reports and input data into Quarterly Business Reviews