Customer Account Manager (Remote from US)
About The Position
In this role, you will be responsible for managing and expanding strategic accounts, ensuring exceptional customer experiences while driving revenue growth. You will act as the primary point of contact for enterprise clients, guiding them through complex marketing and engagement solutions while identifying opportunities for expansion. This position requires a deep understanding of SaaS products, strong relationship-building skills, and the ability to navigate multi-stakeholder organizations. You will collaborate closely with cross-functional teams, including Customer Success, Sales, and Marketing, to align customer objectives with business outcomes. The ideal candidate is proactive, analytical, and capable of managing multiple accounts while delivering measurable impact. Your work will directly influence customer retention, satisfaction, and the overall success of the business.
Requirements
- Minimum 6 years of experience closing recurring revenue SaaS deals with enterprise customers
- At least 3 years of experience in account management or customer success, driving contract renewals
- Strong technical aptitude and ability to communicate product capabilities to technical and non-technical stakeholders
- Demonstrated strategic thinking and ability to map complex organizational structures
- Proven track record of building and maintaining relationships with key decision-makers
- Experience conducting discovery, identifying opportunities, and quantifying value across multiple products
- Effective multi-threading skills to engage stakeholders throughout the customer lifecycle
- Excellent problem-solving, negotiation, and communication skills
- Ability to thrive in an agile, fast-paced environment and work collaboratively in cross-functional teams
Responsibilities
- Manage the full renewal and expansion sales cycle, including pipeline management, pricing proposals, and deal closure
- Develop strategic account plans that align with both company goals and customer objectives
- Introduce new products, channels, and services to customers, tailoring solutions to their unique needs
- Conduct win/win renewal negotiations to maximize contract value while maintaining strong client relationships
- Map complex, multi-brand accounts to identify growth opportunities across regions and business units
- Collaborate with internal teams to ensure a seamless, integrated customer experience
- Engage with key influencers and decision-makers, fostering trust and long-term partnerships
- Respond to commercial inquiries and support testing of strategies for customer engagement and revenue growth
Benefits
- Competitive base salary ($110,000â$140,000) with variable pay and equity opportunities
- Comprehensive medical, dental, vision, and life insurance coverage
- Paid parental leave, sabbaticals, and flexible PTO
- Monthly wellness and professional development allowances
- 401(k) plan with company match
- Pre-tax commuter benefits and full laptop workstation
- Additional balance days (paid holidays) and support for fertility and adoption
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
